Patient`s Rights (English)

We encourage you to speak openly with your health care provider, take part in your treatment choices, and protect your own safety by being well informed and involved in your care. As a patient at Medical Center Paranaque, you have the following rights:

1. You have the right to receive considerate, respectful and compassionate health care in a safe setting regardless of your age, sex, gender, religion, ethnicity, political affiliation, disability or capacity to pay free from all forms of abuse, neglect, or ill treatment.
2. You have the right to be assigned to a competent doctor/resident physician and be told of the names of all health care team members who are qualified to provide diagnosis, treatment and medical advice. Likewise, you have the right to know your hospital and physician fees, and receive information about the possibility of financial assistance.
3. You have the right to notify a family member or person of your choice and your chosen doctor of your admission to the hospital.
4. You have the right to have someone remain with you during your hospital stay unless it compromises your or others’ rights, safety or health.
5. You have the right to exercise your spiritual and cultural beliefs within the capacity and rules of the hospital/medical center.
6. You have the right to be informed and give consent before any non-emergency procedure or research/experiment or to refuse such.
7. You have the right to privacy and confidentiality of your medical records according to laws, as well as in care discussions, examinations, and treatments and the right
   to see or get a copy of your medical records except those records restricted by law.
8. You may request for an escort during physical examinations.
9. You have the right to be represented by someone (assignee) to decide on your behalf when the circumstances warrant.
10. You have the right to ask about and be informed of the complaint process and express grievances without fear of recrimination or reprisal. You are encouraged to speak directly to the health care provider involved in your care.

If there are issues not resolved to your satisfaction, or if you would like the help of someone not immediately involved, talk to the Patient Relations Staff or to the Chief of Hospital or Hospital Director.

If you find the above avenues unsatisfactory, you may choose to file a formal grievance with following agencies:

DOH-Regional Office
Metro Manila Center for Health Development
Telephone No: (02) 8351-0037
Direct Lines: (02) 8811-1582 / 8811-1476

Department of Health- Central Office
Health Facilities & Services Regulatory Bureau
Telephone Nos: (02) 651-7800 locals 2500-2512,
2525-2527, 2528, 2529

Mga Karapatan Ng Pasyente

Hinihikayat namin kayong maging bukas sa pakikipag-usap sa inyong health care provider, makibahagi sa inyong mapipiling paggamot, at maprotektahan ang inyong kaligtasan sa pamamagitan ng pagiging maalam at nakikisangkot sa inyong kalusugan.

1. May karapatan kang tumanggap ng mapagsaalang-alang, magalang at matulunging health care sa ligtas na lugar anuman ang iyong edad, sex, kasarian, relihiyon, etnisidad, kasapiang politikal, kapansanan, o kakayahang makapagbayad, na malaya sa lahat ng anyo ng pang-aabuso, kapabayaan, o maling paggagamot.
2. May karapatan kang mabigyan ng mahusay na doctor at maipaalam ang mga pangalan ng lahat ng kasapi ng heath care team na kwalipikadong susuri, gagamot, at magbibigay ng payong medikal. Gayundin, mayroon kang karapatang malaman ang iyong bayarin sa ospital at doktor, at makatanggap ng impormasyon hinggil sa posibilidad na tulong pinansyal.
3. May karapatan kang ipaalam sa miyembro ng iyong pamilya o sa sinuman at sa iyong napiling doktor ang iyong admisyon sa ospital.
4. May karapatan kang magkaroon ng kasama sa iyong pananatili habang nasa ospital maliban kung nakokompromiso nito ang karapatan, kaligtasan, o kalusugan mo o ng iba.
5. May karapatan kang isagawa ang iyong espiritwal at kultural na paniniwala na umaayon sa kakayahan at mga tuntunin ng ospital.
6. May karapatan kang malaman at makapagbigay ng pahintulot bago ang anumang prosidyur o pamamaraan na di-emergency o pagsasaliksik/ eksperimento o tanggihan ang naturan.
7. May karapatan ka sa pagiging pribado at kumpidensyal ng iyong ulat medikal alinsunod sa batas gayundin sa mga diskusyon sa pangangalaga, eksaminasyon at paggagamot, at ang karapatang makita o mabigyan ng kopya ng ulat medikal maliban kung ang natukoy na ulat ay di-pinahihintulutan ng batas.
8. Maari kang humiling ng kasama habang isinasagawa ang pisikal na eksaminasyon.
9. May karapatan kang katawanin ng iba upang magpasiya para sa iyo kung hihingiin ng pagkakataon.
10. May karapatan kang magtanong at malaman ang proseso ng pagrereklamo at ipahayag ang mga hinaing nang walang takot sa igaganting-paratang o paghihiganti. Ikaw ay hinihikayat na direktang makipag-usap sa health care provider na nangangalaga sa iyo.

Kung may mga isyung di-naaayon sa iyo, o kung nais mo ang tulong ng sinumang di-direktang sangkot, kausapin ang kawani ng Ugnayang Pampasyente o Direktor ng Ospital.

Kung ang mga nabanggit sa itaas ay hindi kasiya-siya, maari kang magsampa ng pormalna hinaing sa mga sumusunod na ahensya:

DOH-RegionaI Office
Metro Manila Center for Health Development
Telephone No: (02) 8351-0037
Direct Lines: (02) 8811-1582 / 8811-1476

Department of Health – Central Office
Health Facilities & Services Regulatory Bureau
Telephone Nos: (02) 651-7800 locals 2500-2512,
2525-2527, 2528, 2529

Responsibilities of Patient`s

1. Know their Rights
   – The patient shall ensure that he/she knows and understands what the patients’ rights are and shall exercise those rights responsibly and reasonably.
2. Provide Adequate, Accurate and Complete Information
   – The patient shall provide, to the best of his knowledge, accurate and complete information detail about all matters pertaining to his/her health, including medications and past or present medical problems to his/her health care provider.
3. Report Unexpected Health Changes
   – It shall be the duty of every patient to report unexpected changes to his /her condition or symptoms, including pain, to a member of the health care team.
4. Understand Purpose and Cost of Treatment
   – The patient shall ensure that he/she fully understands all the purpose and cost of any proposed treatment or procedure before deciding to accept it. He/she shall notify the health care provider if he/she does not understand any information about his/her care or treatment. The patient shall insist upon explanations until adequately informed and consult with all relevant persons before reaching a decision.
5. Accept Consequences of Own Informed Consent
   – The patient shall accept all the consequences of the patient’s own informed consent If he/she refuses treatment or do not follow the instructions or advice of the health care provider or practitioner, he/she must accept the consequences of his/her decision and thus relieve the health care provider or practitioner of any liability.
6. Settle Financial Obligations
   – The patient shall ensure that financial obligations of his/her health care are fulfilled as promptly as possible, otherwise, he/she shall make proper appropriate arrangements to settle unpaid bills in the hospital and/or professional fees of the health care provider through post-dated checks or promissory notes or any similar medium.
7. Relation to Others
   – The patient shall so conduct himself or herself so as not to interfere with the well-being or rights of other patients or providers of health care. He/she shall act in a considerate and cooperative manner, respect the rights and property of others and follow the policies and procedures of the health care establishment.
8. Exhaust Grievance Mechanism
   – The patient shall first exhaust the grievance mechanism provided in this Act before filing any administrative or legal action.